Bella Coco Ltd Privacy Policy
The Crochet Community is a trading name of Bella Coco Ltd. All references to “we”, “our”, or “us” in this privacy policy refer to Bella Coco Ltd, which is the legal entity behind The Crochet Community.
Bella Coco Ltd is a company registered in England and Wales under company registration number 9990941. Our registered office is at 6 Clinton Avenue, Nottingham, England, NG5 1AW.
If you have any questions about our company or legal entity, please contact us at help@bellacococrochet.com.
The Crochet Community are committed to protecting the privacy and security of our members’ personal information. This privacy policy explains how we collect, use, and share your personal information when you sign up and use our services. We use WordPress, BuddyBoss, MemberPress, Stripe, and Flodesk to run our membership, and each of these services has their own privacy policies which you should also review.
1. Who we are:
The Crochet Community is an online platform operated by Bella Coco Ltd. We are passionate about fostering a vibrant and inclusive community for crochet enthusiasts of all skill levels. Our mission is to provide a supportive space where members can connect, learn, and share their love for crochet.
The Bella Coco Ltd Website properties, which will hereafter be referred to as “Bella Coco Ltd Properties”, include but are not limited to: bellacococrochet.com, thecrochetcommunity.com
Bella Coco Ltd. is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
2. Information We Collect:
2.1 Information You Provide:
- When you register for membership, we collect personal information such as your name, email address, username, and password.
- If you make purchases or engage in transactions on our website, we collect payment information, including credit card details, billing address, and other payment details.
- You may provide additional information voluntarily when you communicate with us, participate in surveys, or interact with our website’s features.
2.2 Information We Collect Automatically:
- We may automatically collect certain information about your device and usage patterns when you access our website, including your IP address, browser type, operating system, and referring URLs.
- We may also use cookies and similar tracking technologies to enhance your experience and gather information about how you interact with our website.
2.3 GDPR Compliance
We are committed to complying with the General Data Protection Regulation (GDPR) which is a European Union regulation that enhances the protection of personal data and the privacy rights of individuals.
As part of our compliance, we ensure that your personal information is processed lawfully, fairly, and transparently. We only collect the personal information necessary to provide our services to you, and we store it securely.
Under GDPR, you have the right to access, rectify, and erase your personal information. You also have the right to restrict processing and the right to data portability. If you wish to exercise any of these rights, please contact us at [help@bellacococrochet.com.
If you believe that we have processed your personal information unlawfully, you have the right to lodge a complaint with the supervisory authority in your country.
By using our services, you acknowledge that we may transfer your personal information outside of the European Economic Area (EEA) to countries that may not have the same level of data protection as your home country. If we do so, we will take appropriate measures to ensure that your personal information is protected in accordance with GDPR requirements.
If you have any questions about our GDPR compliance or how we process your personal information, please contact us at help@bellacococrochet.com.
3. How We Use Your Information:
We may use the information we collect for the following purposes:
- To provide and maintain our website’s functionality and services.
- To process membership registrations, payments, and transactions.
- To communicate with you about your account, updates, promotions, and other relevant information.
- To personalise your experience and deliver customised content and advertisements.
- To analyse usage trends, monitor the effectiveness of our marketing efforts, and improve our website’s performance and user experience.
- To comply with legal obligations and enforce our terms of service.
4. How We Share Your Information:
We may share your information with third parties in the following circumstances:
- With service providers who assist us in operating our website, processing payments, or delivering services on our behalf.
- With business partners or affiliates for marketing or promotional purposes, with your consent where required by law.
- In response to legal requests or to comply with applicable laws, regulations, or governmental orders.
- In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
5. Data Security:
We take reasonable measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights:
You may have the right to access, correct, or delete your personal information. You can manage your account settings and preferences or opt-out of receiving marketing communications by contacting us or adjusting your account settings.
7. Children’s Privacy:
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected information from a child, please contact us immediately.
8. Affiliate Links and External Links:
Our website may contain affiliate links and external links to third-party websites or services. We may earn commissions or other compensation when you click on these links and make purchases or engage with the linked content. Please note that these third-party websites have their own privacy policies and terms of service, which govern their collection, use, and disclosure of your information. We are not responsible for the practices of these third-party sites and encourage you to review their policies before interacting with them.
9. International Data Transfers:
If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to, stored in, and processed in the United Kingdom or other countries where our service providers operate. These countries may have different data protection laws than your own. By using our website, you consent to the transfer of your information to countries outside your own.
10. Consent to Processing and Transfer:
By accessing or using our website, you consent to the collection, processing, and transfer of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or provide any personal information to us.
11. Governing Law:
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.
12. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means.
12. Entire Agreement:
This Privacy Policy constitutes the entire agreement between you and Bella Coco Ltd (The Crochet Community) regarding the collection, use, and disclosure of your information. Any other agreements or understandings between you and us regarding the subject matter herein are hereby superseded and terminated.
14. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at help@bellacococrochet.com.
This Privacy Policy was last updated on 27.03.2024.